Will we get our deposit back?

Frequently Asked Questions...

Will we get our deposit refunded if we cancel or change the time of our booking?

No. The deposit that is taken from you to secure your booking in advance is non refundable and non transferable. The balance of the hire charge is paid on the day of the hire in cash

Once allocated to you no one else can book that Dungeon Time. If you cancel you may have stopped another from using that time. Also the Dungeon Keepers time will have been organised to cover your allocated time, it probably will not be possible to find alternative productive arrangements for the DK'S time or the dungeon space.

So both the Dungeon Keeper and the Hirer will lose out financially if the hirer is unable to proceed with their booking once it has been allocated to them.

If you wish to change the time of your hire after you have paid your deposit you will be required to make a new booking and additional deposit will be required.

If the original time slot that was allocated to you is taken up by another hirer however your deposit can be be used for a future hire.

If the hire is cancelled with less than 24 hours notice there will be no chance for alternative arrangements for Dungeon or DK's time so full payment for the hire will be expected.